Frequently Asked Questions
Everything you need to know about your Hooké Outdoor gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within North America. Once your order is processed, you will receive a tracking number via email to monitor your gear's journey.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
Are Hooké products designed for extreme weather?
Yes, our apparel is specifically engineered for the outdoors. We use high-quality, sustainable materials like recycled polyester and organic cotton to ensure durability and comfort in various weather conditions.
How should I care for my outdoor apparel?
To maintain the longevity of your gear, we recommend washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or fabric softeners on technical fabrics.
Do you ship internationally?
Currently, we ship to Canada and the United States. We are working on expanding our logistics to reach our community members in other parts of the world soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.